Shipping policy
# Shipping & Refund Policy
Welcome to Vicky’s Dreams. We are delighted to offer worldwide shipping for all our handcrafted jewellery.
### Order Processing
**In-Stock Items**
* Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation.
* Delivery time depends on the destination but usually ranges between 2–14 business days for items that are in stock.
**Made-to-Order Items**
* If an item is not currently in stock, production may take approximately 3–4 weeks. Each piece is individually handcrafted with great care to ensure the highest quality.
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### Shipping Rates
Shipping fees and any applicable free shipping thresholds are calculated automatically at checkout based on your delivery address, package weight, and order value.
* **United Kingdom:** Free shipping on all UK orders.
* **United States & International:** Shipped via Royal Mail tracked services. The exact shipping rate will be displayed at the checkout before you complete your purchase.
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### Customs, Duties and Import Taxes
* **United States:** Under current U.S. import regulations, most shipments valued under $800 USD typically enter the United States duty-free under the “de minimis” rule. However, customs authorities make the final determination. Any unexpected import duties, taxes, or fees required by U.S. Customs remain the responsibility of the buyer.
* **International (All Other Countries):** International shipments may be subject to import duties, customs fees, taxes, or VAT depending on your country’s regulations. These charges are not included in the product price or shipping fees and are the sole responsibility of the customer.
* Vicky’s Dreams is not responsible for delays caused by local customs clearance procedures.
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### Order Tracking
* Once your order has been shipped, you will receive a confirmation email containing your tracking number.
* Please allow up to 48 hours for tracking information to update in the carrier's system.
**Lost or Delayed Orders**
If your order has not arrived within 7 business days after the estimated delivery timeframe, please contact us at: **vicky@vickysdreams.com**. Please include your name and order number so we can assist you as quickly as possible.
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### Returns, Exchanges and Refunds
We offer a **14-day return policy**, meaning you may request a return within 14 days of receiving your item.
**Eligibility Criteria:**
To be eligible for a return, the item must be:
* Unworn and unused
* In its original packaging
* Accompanied by proof of purchase
To initiate a return, please contact us first at: **vicky@vickysdreams.com**. Items returned to us without prior authorization cannot be accepted.
**Damages and Issues**
Please inspect your order immediately upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue quickly.
**Non-Returnable Items**
Due to the nature of handcrafted jewellery, custom, bespoke, or personalized items cannot be returned unless there is a significant quality defect.
**Refunds**
Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued automatically to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.