Privacy Policy
# Privacy Policy
**Effective Date:** 16 September 2026
This Privacy Policy describes how Vicky's Dreams ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from ://vickysdreams.com (the "Site").
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.
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### 1. Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
* **Device Information:** Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
* **Order Information:** Name, billing address, shipping address, payment information (including credit card numbers, PayPal, or other accepted payment methods), email address, and phone number.
* **Customisation Information:** Any personal details, text, or specifications you provide to us for creating customized jewellery.
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### 2. How We Use Your Personal Information
We use your personal information to provide our services to you, which includes:
* Processing and shipping your orders.
* Screening orders for potential risk or fraud.
* Providing you with invoices and/or order confirmations.
* Communicating with you directly regarding your orders.
* When in line with the preferences you have shared with us, providing you with information or advertising relating to our products or services.
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### 3. Sharing Your Personal Information
We share your Personal Information with third-party service providers to help us use your Personal Information, as described above.
* **Shopify:** Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. You can read more about how Shopify uses your Personal Information here: https://shopify.com.
* **Delivery Partners:** We share your name, shipping address, and phone number with postal and courier services (such as Royal Mail, DHL, Evri, or international carriers) to deliver your orders.
* **Legal Compliance:** We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
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### 4. Cookies
Cookies are small text files downloaded to your computer or device when you visit our Site. We use cookies to optimize your experience on our website and to provide our services (such as remembering your shopping cart items).
You can control and manage cookies in various ways through your browser settings. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
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### 5. Your Rights (UK & EEA Residents)
If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the following rights regarding your personal data:
* **Right to Access:** You have the right to request a copy of the personal data we hold about you.
* **Right to Correction:** You have the right to request that we correct any inaccurate or incomplete information.
* **Right to Erasure ("Right to be Forgotten"):** You can request that we delete your personal data under certain conditions.
* **Right to Object/Restrict:** You have the right to object to or restrict the processing of your data.
If you would like to exercise any of these rights, please contact us using the contact information below.
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### 6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
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### 7. Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
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### 8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:
**Email:** vicky@vickysdreams.com
**Location:** St. Helens, United Kingdom